Privacy policy

Arctic Steez Privacy Policy

Effective date: 11 September 2025

Brand: Arctic Steez

ABN: 27 453 646 683

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products or contact us. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

On this page

  1. Who we are & contact

  2. Personal information we collect

  3. How we collect information

  4. How we use information

  5. When we disclose information

  6. Marketing communications

  7. Cookies, analytics & ads

  8. Payments & third parties

  9. Data security

  10. Data retention

  11. Access & correction

  12. Privacy complaints (OAIC)

  13. Overseas transfers

  14. Children’s privacy

  15. Additional rights for EEA/UK & California (optional)

  16. Changes to this policy

1. Who we are & contact

“Arctic Steez”, “we”, “us” or “our” refers to the business operating this website and selling products through it. Our website is hosted on the Shopify e-commerce platform. Our principal place of business is in Sydney, NSW, Australia.

Contact us at crew@arcticsteez.com for any privacy questions, access/correction requests, or complaints.

2. Personal information we collect

  • Identity & contact: name, email, phone, billing/shipping address.

  • Order & account: order history, cart activity, saved items, preferences.

  • Payment: tokenised payment details processed by our payment provider (we do not store full card numbers).

  • Support: messages, photos you send, repair/warranty info.

  • Technical: IP address, device/browser type, referral source, pages viewed, time on site, approximate location.

  • Marketing: email preferences, campaign engagement (opens/clicks).

3. How we collect information

  • Directly from you when you browse, create an account, place an order, contact support or sign up to marketing.

  • Automatically via cookies, pixels and similar technologies when you use our site, which is hosted by Shopify.

  • From third parties such as payment processors, analytics providers, advertising platforms and shipping carriers.

4. How we use information

  • Provide our website, products and services, and manage your orders.

  • Process payments, shipping and returns.

  • Respond to enquiries, provide support and honour warranties.

  • Send transactional messages (order, shipping, account and policy updates).

  • Improve our site, products and customer experience (analytics, testing).

  • Market our products where permitted and with your consent where required.

  • Detect/prevent fraud and ensure security and compliance with law.

5. When we disclose information

We share personal information with trusted service providers only as needed to run our business, for example:

  • Payment processors (e.g., card processors, digital wallets) to take payments.

  • Shopify, which provides the e-commerce platform and hosting for our store.

  • Fulfilment & shipping partners to deliver orders and provide tracking.

  • Platforms (e.g., email service provider, helpdesk) that power our store and communications.

  • Analytics & advertising partners for site metrics and ads performance.

  • Compliance or legal disclosures where required by law, court order or to protect our rights and users.

We require service providers to safeguard personal information and use it only for the services they provide to us.

6. Marketing communications

You can opt in to receive updates and promotions. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us. We may still send non‑marketing messages (e.g., order confirmations, shipping updates, important service notices).

7. Cookies, analytics & ads

We use cookies and similar technologies to operate our site, remember your preferences, understand performance and show relevant ads.

  • Essential cookies enable core features like checkout and account login.

  • Analytics cookies help us measure and improve performance (e.g., page views, conversions).

  • Advertising cookies/pixels (e.g., Meta, Google, and those provided by Shopify) help us show and measure ads. You can adjust your preferences or opt out as described below.

Manage cookies via your browser settings or by visiting our Cookie Preferences (if available). You can also opt out of interest‑based advertising via Your Online Choices (AU).

8. Payments & third parties

Payments are processed by third‑party providers (such as Shopify Payments, PayPal, etc.). We do not store full card numbers. Providers may process your information in other countries. See the provider’s privacy policy for details.

9. Data security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

10. Data retention

We keep personal information only as long as needed for the purposes described in this policy, to comply with our legal obligations (e.g., tax and accounting), resolve disputes and enforce our agreements.

11. Access & correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out‑of‑date, incomplete or misleading. Contact us using the details above. We may ask for identification and will respond within a reasonable time.

12. Privacy complaints (OAIC)

If you have a privacy complaint, contact us first. If we cannot resolve it, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au.

13. Overseas transfers

Our service providers (including Shopify) may store or process personal information outside Australia (e.g., in the US, EU or other locations). Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle it in accordance with the APPs or equivalent safeguards.

14. Children’s privacy

Our site is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us to delete it.

15. Additional rights for EEA/UK & California (optional)

EEA/UK (GDPR)

If you are in the EEA/UK, our legal bases for processing include consent, contract performance, legitimate interests (e.g., site security, fraud prevention, analytics) and legal obligations. You may have rights to access, correct, delete, restrict or object to processing, and data portability. You can withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority.

California (CCPA/CPRA)

We do not sell your personal information for money. We may share limited data for advertising (“sharing” under the CPRA). California residents can request to know, correct or delete personal information and opt out of sharing. To exercise rights, contact us at the details above.

16. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new effective date.