Arctic Steez Terms and Conditions

Effective Date: 11 September 2025

Brand: Arctic Steez

ABN: 27 453 646 683

These Terms and Conditions ("Terms") govern your use of the Arctic Steez website, located at [Your Website URL - e.g., arcticsteez.com], and your purchase of any products from us. By accessing or using our website, you agree to be bound by these Terms.

1. General Conditions and Website Use

1.1. Acceptance of Terms: By using our website, you confirm that you are over the age of 18 or, if you are under 18, that you have obtained parental or guardian consent to purchase products and agree to these Terms.

1.2. Amendments: We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1.3. E-commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1.4. Prohibited Uses: You may not use our products or website for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

2. Products and Orders

2.1. Product Descriptions: We strive to ensure that all descriptions, images, and prices of products appearing on the website are accurate. However, we do not guarantee that the product descriptions are entirely accurate, complete, reliable, current, or error-free.

2.2. Pricing and Payment: All prices are subject to change without notice. We are not liable to you or to any third party for any price change, suspension, or discontinuance of a product. Payment must be received in full before an order is dispatched.

2.3. Order Acceptance: We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. This includes orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

2.4. Order Fulfilment: We will fulfill orders within a reasonable timeframe. However, as our products include specialised items like snow gear and the potential use of dropshipping or print-on-demand services, delivery times may vary. We are not responsible for delays caused by third-party shipping carriers or fulfilment services.

3. Shipping, Delivery, and Risk

3.1. Shipping: Products will be shipped to the address provided by you. You are responsible for providing accurate shipping information.

3.2. Risk of Loss: All products purchased from Arctic Steez are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

3.3. International Shipping: Where goods are shipped internationally, you are responsible for any applicable customs, duties, taxes, or clearance fees.

4. Returns, Refunds, and Consumer Guarantees

4.1. Australian Consumer Law (ACL): Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4.2. Change of Mind: We may offer refunds or exchanges for change of mind at our discretion, subject to the item being returned within [X] days, unused, unworn, in original condition with tags attached, and with proof of purchase. [ACTION REQUIRED: Insert your specific return period (e.g., 30 days) here].

4.3. Initiating a Return: To initiate a return, you must contact us at crew@arcticsteez.com. You are responsible for return shipping costs unless the item is faulty or incorrect.

5. Intellectual Property (IP)

5.1. Ownership: All content on the Arctic Steez website, including text, graphics, logos, product names, designs, and images, is the intellectual property of Arctic Steez or its content suppliers and is protected by Australian and international copyright laws.

5.2. Trademarks: The name "Arctic Steez" and our logo are trademarks of Arctic Steez. You may not use these trademarks without our prior written consent.

6. Disclaimer of Warranties and Limitation of Liability

6.1. General: We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

6.2. Limitation of Liability: To the maximum extent permitted by law, Arctic Steez shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of any of the service or any products procured using the service.

7. Indemnification

You agree to indemnify, defend, and hold harmless Arctic Steez and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

8. Governing Law

These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of laws principles.

9. Contact Information

Questions about the Terms and Conditions should be sent to us at crew@arcticsteez.com.